General Information

Zagreb Franjo Tuđman Airport serves as Croatia's primary aviation gateway and its largest and busiest airport. Named after Dr. Franjo Tuđman, the first President of Croatia, the facility handles millions of passengers annually. Located approximately 15 kilometers southeast of central Zagreb, the airport connects Croatia's capital to dozens of destinations across Europe and the Middle East. For a complete overview of the airport, see our main Airport Information page.

Basic Airport Information

Airport Operator and Management

The airport is operated and managed by MZLZ d.d. (Međunarodna zračna luka Zagreb d.d.), a consortium led by Aéroports de Paris (ADP). In 2012, the consortium was awarded a 30-year concession to operate the airport and finance the construction of a new passenger terminal.

This major investment led to the opening of the new, modern terminal building in March 2017, replacing the outdated former terminal. The project has significantly increased capacity and modernized all passenger services, positioning Zagreb as a key aviation hub in Southeast Europe.

Contact Information

General Inquiries

Department-Specific Contacts

Lost and Found Services

The Lost and Found office is responsible for items discovered within the airport terminal, such as in waiting areas, security checks, or restrooms. If you've lost an item, you should report it as soon as possible to improve the chances of recovery.

Items Left on Aircraft

If you believe you left something on the airplane, you must contact your airline's lost property department directly. Items found on board are handled by the airline's ground staff, not the airport's Lost and Found office.

Baggage Services

All issues related to checked luggage are the sole responsibility of the airline you flew with. For any problems such as damaged, delayed, or completely lost bags, you must speak with your carrier's service desk. These desks are located in the baggage claim hall. For a detailed overview of rules and regulations, see our baggage rules page.

Major carriers operating from Zagreb, such as Croatia Airlines, Ryanair, Lufthansa, and Turkish Airlines, all have representatives or ground handling agents available to assist you with filing a report.

Complaints and Feedback

Passenger feedback is valuable for improving airport services. If you have comments about terminal cleanliness, staff, parking services, or other airport facilities, you can submit them directly to the airport operator.

Please note that the airport cannot handle complaints related to airline operations, such as flight delays, cancellations, or ticketing issues. Those must be directed to your airline.

Special Assistance Services

Passengers with reduced mobility (PRM) or other disabilities are entitled to free assistance throughout their airport journey. This includes help with check-in, navigating security, boarding the aircraft, and deplaning. To ensure service is available, you must request assistance from your airline or travel agent at least 48 hours before your flight. For complete details, visit our dedicated passengers with reduced mobility page.

Passenger Rights

As an airport within the European Union, all flights operating from Zagreb are covered by EU Regulation 261/2004, which protects passengers in cases of flight delays, cancellations, or denied boarding. Your airline is responsible for providing care (meals, accommodation) and potential compensation. To understand your entitlements, please review our comprehensive passenger rights guide.

Getting to the Airport

A variety of transportation options connect Zagreb Airport to the city center and beyond. You can choose the option that best fits your budget and schedule.